I don’t know the details of the conversations that were had, but I know that the family is upset, the cemetery is stressed and the media is involved. All of it could have been prevented with a one-minute conversation.
I think about the number of families across the country who have chosen a concrete box instead of a lined, sealed burial vault. I realize it can be because of financial reasons, which I respect and can sympathize with. But how many families end up with a concrete box with holes in the bottom because they didn't understand the difference?
Make sure this never happens to a family you serve.
- Add our one-page Outer Burial Container Product Limitation Disclosure to your standard forms to clearly explain the difference
- Give families our What’s the Difference sales sheet so they can visualize the differences between vaults and non-vaults
- Print our pocket-sized scripting card to help you have the conversation during arrangements
- Order a What’s the Difference poster from us by calling 800.637.1992. Adding it to your selection room can make all the difference.