Friday, February 6, 2015

What are your best practices?

Ethan Darby,
Director of Business
Development
In the past few months, I have been fortunate enough to have the opportunity to visit a few of our vault dealers. While there are plenty more of you I would still like to visit, including the funeral homes and cemeteries that carry our products. I have already learned so much from those of you who have been gracious enough to open your doors to us. One thing I learned that surprised me was how differently each of you operate -specifically with Trigard’s products.

In the death care industry, I hear a lot of “that’s how we have always done it” types of remarks. While tradition and consistency say a lot about a company, it’s also important that we consider alternative ways of doing things. Each and every one of you is an expert in your field because of training and experience. We all have unique experiences, though, which is why I believe I am noticing so many different methods of operation.

Can you imagine if there was a way to combine all of our experience as a dealer network? Or even as a funeral home or cemetery network? We would know the perfect concrete mixture, the quickest way to assemble an Aegean, the best methods for digging a grave, and the most efficient way to keep a clean funeral home and work space. While we may all believe we are performing at the highest level, I think it is important that we remain open to the possibility that someone out there has come up with a better way of doing things.

I would like to encourage you to ask questions and combine your experiences. If you think you are doing an exceptional job at something, let us know! Whether you are contacting Trigard or one of the other dealers in our network, we need to communicate our best practices. As individual dealers, funeral homes and cemeteries, we can only experience so much, but if we combine our experiences that truly makes us Trigard strong.


This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.

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