|Karen Darby-Ritz, |
Advance Planning Manager,
Camino del Sol Funeral Chapel
and Cremation Center
A successful life is not about the things we acquire during our lifetime. It’s about the relationships we cultivate along the way. Quality relationships can be the path to success in life and business. When we have a healthy relationship with others, communication becomes more seamless. Healthy relationships can help to make even the most difficult of situations end well.
Quality relationships consist of three important values: empathy, care and respect.
- When we empathize with the families we serve, we must put ourselves into their shoes and really feel and understand what they are going through.
- By empathizing with families, it also shows them that we care about them and the loved one that they have lost.
- When we listen to a family's needs and help them as much as possible, it shows them that we respect them.
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.