Having a successful Customer Service team isn't easy. We follow a few strategies that might help your team as well.
- Deliver on your promises. Every order that arrives on time or service that goes smoothly reinforces your customers’ trust in you. Customers don’t want you to promise them the moon as much as they want you to deliver it on time and with a smile.
- Pay attention to the details. Sometimes the little things make the biggest impact. Figure out the details that your customers notice and make them a routine part of doing business with you.
- Analyze when things go right. When you hear a complaint, you usually have discussions to find out what went wrong and how to prevent it from happening again. Next time you get a compliment, find out what went right and how to repeat it.
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.