Friday, October 31, 2014

Three customer service strategies for 2015

As the holidays approach and the end of the year draws near, now is the perfect time to plan your customer service goals for 2015. At Trigard, customer service is our number one priority. We care about you and the families you serve.

Having a successful Customer Service team isn't easy. We follow a few strategies that might help your team as well.
  1. Deliver on your promises. Every order that arrives on time or service that goes smoothly reinforces your customers’ trust in you. Customers don’t want you to promise them the moon as much as they want you to deliver it on time and with a smile.
  2. Pay attention to the details. Sometimes the little things make the biggest impact. Figure out the details that your customers notice and make them a routine part of doing business with you.
  3. Analyze when things go right. When you hear a complaint, you usually have discussions to find out what went wrong and how to prevent it from happening again. Next time you get a compliment, find out what went right and how to repeat it. 
Remember, keeping loyal customers happy is a great measure of success.


This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.

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