Tuesday, August 12, 2014

Are your customers getting what they need?

Julia Sullivan,
Creative Director
Last week, we exhibited at the NFDMA Convention and Expo in Dallas. It was our first time at the expo, and we were made to feel so welcome. We had a lot of great conversations with so many other funeral professionals.

But what surprised me was how many people said they had a Trigard dealer, but had never heard of some of the products we were showcasing in our booth. For some, it was the Healing Tree®. For others, it was custom Appliqu├ęs. No matter your role in our industry, we all need to work together to get the best options to the families we collectively serve.

As a funeral home, if you see something in a newsletter, magazine or online that you would like to offer, be bold and reach out to your dealer. And if they aren't as enthusiastic as you are about it, reach out to the supplier directly. If it's a Trigard product, we can work with you and your dealer to get you what you need.

As a vault dealer, are you telling your customers what's new? I know we send you a lot of information. If you don't have a plan to get this information to your funeral home and cemetery customers, let us know. We'll gladly help you.

Contact us at 800.637.1992 to get the conversation started.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.

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