Vice President of
Even the most attentive manager will encounter problems that will not resolve themselves. Face it, dealing with conflict, addressing employee performance issues and collecting on an overdue account from a challenging customer are not things we look forward to.
No matter the reason behind the conflict, if it goes unaddressed it will more than likely result in a much more serious problem down the road. Once you have successfully resolved an issue, you will find it much easier to address other issues in the future.
How do you successfully deal with conflict? It is quite simple. It is a matter of gathering the facts, formulating a resolution and calmly delivering the message to those involved. When handled properly, a conflict can be resolved successfully, making everyone feel good with the end result. There doesn't have to be a "winner" or a "loser," just a good resolution.
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.