Customer Service Manager
Having such a successful Customer Service team isn't easy. We have a few tricks up our sleeves that help us do our job on a daily basis.
- Think of your customers as individuals. Your business is your customers, not your products or services. Putting all your focus on your merchandise leaves out the most important component - each individual customer.
- Go the extra mile. Make them feel special by including a thank-you note in a customer's order or by sending them a birthday card. There are all sorts of ways for you to keep in touch with your customers and bring them closer to you.
- Keep your customers informed. Whether it is about new products or a change in procedure, your customers need to be constantly informed about what is going on within your organization. Send a brochure with an order or drop a letter in the mail. Whatever method you choose, be consistent.
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.