Tuesday, December 31, 2013

Boost burial vault sales in 2014


Drew Edwards,
Sunset Funeral Homes,
General Manager
At Trigard University, we are fortunate enough to meet with funeral directors from across the country. At every session, the Trigard team comes out learning just as much as our guests.
 
Our goal is for every Trigard University graduate to walk away with at least one good idea that they can implement in their own funeral home. Often that opportunity comes when presenting burial vault options to families. Funeral directors have been groomed to spend a majority of their time focusing on the casket while in the selection room; but very little time and effort is placed on the burial vault.
Are you struggling with offering a full line of burial vaults? Sunset Funeral Home is Trigard's "test kitchen," where we test out new selection techniques. We invite you to attend Trigard University to experience the different strategies at Sunset Funeral Home and what's working in our market.

For more information about Trigard University, call Customer Service at 800.637.1992.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.
 
Happy New Year
Trigard closed New Year's Day


From our family to yours,  Happy New Year. Trigard will close today, December 31 at 2:30 p.m. CST. We will be closed all day tomorrow, January 1, 2014, to allow staff to celebrate the New Year. We will return on Thursday, January 2, 2014.

Happy New Year!
 
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.
 
 
Did you know?
 
Many funeral homes leave behind a single long stem rose after the transfer of a loved one. This is a gesture to ensure the family that they will have a professional and compassionate funeral experience. Trigard offers these roses in boxes of 24. To order item #175.0120, call 800.637.1992.
 
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.


Tuesday, December 24, 2013

Happy Holidays

Sheryl Baumeister,
Human Resources
By this time of year, the joy of the holidays should be shining through everyone, instead our expectations to find the perfect gift is making us stress and lose sight of the real meaning of the season. Before another Christmas passes us by, take time to share an experience with someone you love; bake some cookies, go to a movie or visit with someone who may be struggling this holiday season; perhaps from a loss or just missing someone who couldn't make it home for the holidays.
 
You might not be able to afford to make a huge donation to a charity or buy the best gift for your children, but we can all smile at a stranger, pay for someone's meal behind us in the fast food line or drop some change in a donation cup. Let's remember to count our blessings and not our troubles; and not get so busy that we forget to care for one another. You never know whose life you may make an impact on. Make this year's resolution be to practice random acts of kindness all year long.
May your holidays be filled with love and joy. Happy Holidays!
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.
 
 
Merry Christmas
Trigard closed for Christmas


From our family to yours, Merry Christmas. Trigard will close today, December 24 at noon. We will be closed all day tomorrow, December 25, to allow staff to celebrate Christmas. We will return on Thursday, December 26.
 
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.
 

Did you know?

To ensure maximum butyl tape adhesion, use our seal groove cleaner to remove any unwanted substance in the grooves of your vaults before application. If you have ever applied any type of weatherization products to your windows at home, you know the first step is to clean the seals thoroughly to ensure a good seal. Trigard's seal groove cleaner does the same for your vaults.

Call Customer Service at 800.637.1992 to order item #200.0140.
 
 This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.

Tuesday, December 17, 2013

Meet Deb Westfahl

by Ryan Snyder
 
Deb Westfahl,
Packaging and Final Assembly
Deb has been with Trigard for approximately five years and works in our packaging area. She is responsible for cleaning, inspecting, and preparing Serenity® infant/ child casket vaults and urn vaults for packaging; assists with monthly inventory counts, production reporting, packaging our wall displays and printing of our Appliqu├ęs®.

I asked Deb what she most enjoyed about working at Trigard, and she said, "I enjoy helping people, and I feel that is what Trigard is all about."

Deb takes the quality of the product being sent out seriously and is careful to thoroughly inspect every piece to ensure you and the families you serve are satisfied.  She understands the importance of our customers and values their relationships.  "I love when I am able to meet the customers. In the last five years, those are the days that stand out."

Thinking about the young lives our Serenity products help honor, it can be difficult to prepare and package these products. As I talked with Deb, she shared how she deals with the emotions. "As I prepare the Serenity's, especially when I place the interior and teddy bear, my thoughts and prayers are always with the parents. I pray for comfort and strength and that they will draw close to Jesus, who now embraces their special gift that they had for such a short time. I have one daughter, and I am very blessed every day. I cherish the time I spend with her."  

Deb is one of the many employees that we have that understands the magnitude and significance of what we produce each day; it is so much more than producing a part. We have the privilege of making a product that will protect and care for someone's loved one. Remember why we are here every day, what we are doing and how much of an impact we have on the families we serve.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.
 
 
Product highlight: Elite® Urn Vault

Our finest, most well-appointed urn vault, the Elite, combines the strength and beauty of the Aegean® with yet another layer of protection and additional custom options. For the Elite, hand-crafted sheeting of stainless steel, copper, or bronze is bonded to the interior lining, while a matching metal cap is added to the exterior cover. Decorative emblems are also available, for an added level of personalization. A lightweight concrete version is also available in white marble and rose granite.

Call 800.637.1992 for details and pricing.
 
This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.

 
Did you know?

Tired of dusting off finished vaults? Poly vault bags protect the vaults in your plant like a drop cloth, keeping them free of dust and debris. 
 
Call Customer Service at 800.637.1992 to order item #800.0902.


This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.

    

Tuesday, December 10, 2013

Annual sales review deepens customer relationship

Jeff Miller,
Vice President of
Business Development
As a funeral home, do you pause once a year to review your numbers, including vault sales? As a vault dealer, are you an active part of that review? As clients we all want to know how we are doing; are we growing, are we maintaining, or are we declining? As a supplier, you can provide this important information to your clients.

It is as simple as compiling a list of units broken down by product mix for the year. I think our vault dealers will discover that funeral homes will be very interested and appreciative when you, their supplier, take the initiative to share their results and performance.

If you are a funeral home owner or manager, you can conduct this kind of annual review as well. When you look at your product mix for the year, consider calling your dealer to discuss what you learned.

After your review, you may find that you need to adjust burial vault presentation techniques, retail price points or showroom displays. We are happy to support you through this process.

Call us at 800.637.1992 to talk about your options.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.


Product highlight: Niche™ tower

Strong, secure and beautifully finished in granite panels, Trigard's Niche towers provide a flexible solution for cremation memorialization.

Within the footprint of one traditional grave, you can give dozens of families a beautiful place to share memories.

Call 800.637.1992 for details and pricing.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.


Did you know?
Trigard offers plastic casket risers to make lowering metal interiors easy. These rests are clear, acrylic, donut-shaped inserts that work with vaults with metal interiors like the Reflection® and Elite®. These vaults have flat interiors, as opposed to risers, making it difficult to remove the casket lowering straps. Our plastic risers give just enough space to easily maneuver the lowering straps and come with all metal kits, but additional sets can be ordered.
Call Customer Service at 800.637.1992 for details.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.

Tuesday, December 3, 2013

Trigard's purchasing puts customers first

Stuart McDaniels,
Materials Manager
The famous Stephen Covey phrase, "begin with the end in mind," is a great way for us to think of every new task or challenge we begin. "What do I want to accomplish?" or "What will be my end result?" This thought process keeps us focused on what's important and concentrates our efforts on achieving the end objective.

Since purchasing is usually the beginning of the materials flow in most companies, it is important for the purchasing department to be familiar with the end goal; meeting the customer's needs and expectations. I feel it is critical for the purchasing department at Trigard to put the customer first when making decisions regarding such things as product stocking, inventory requirements, new product sourcing, costing and negotiation.

For those of you I have yet to meet, I look forward to hearing about your companies challenges, successes, and more importantly, what we can do for you to help you grow and succeed. To those of you I've had the pleasure of meeting; I appreciate your input and ideas.
Call me at 800.637.1992 to discuss your customer focused strategies.

 This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/tuesdays.


Watts insists on new Remembrance Bear ceremony
Inspired by the way the Serenity® Remembrance Bear ceremony honors the loss of a child, Watts
Vault and Monument Company now insists on making it a standard part of all of their Serenity products.

The Serenity Remembrance Bear is a new interactive graveside ceremony, where a special poem is read and teddy bear Memory Rings® are given as keepsakes to the family.

Call 800.637.1992 for details and pricing.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.


Did you know?
Do you apply butyl tape seal to your vault lids in your plant? These spacers make it easier for you to transport the unsealed vault to the cemetery with the butyl tape already in place. This newer option is more economical than our previous solution, but works just as well.

Call Customer Service at 800.637.1992 for details.

This article originally appeared in Trigard Tuesdays, our weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Tuesdays.