Tuesday, March 5, 2013

Give the families you serve an award-winning performance

Donna Darby-Walthall, Trigard Chief Financial Officer

I watched the Oscars last week. It always amazes me to see the people who are truly shocked when they win. I love that they are so humbled by the recognition. They put their heart and soul, along with their talent, into whatever they are working on, and yet they are still surprised when they win.

Are you giving the families you serve an award-winning performance? Are you getting creative with your tent set ups? Are you personalizing your vaults with custom appliqués? I have seen some pretty amazing appliqués come through our marketing department, especially recently. We have even highlighted some of them in this newsletter. This is the kind of performance we should be offering every family we serve.

Put your whole heart into your work as you help the families you serve celebrate a life. Go and spend some time with your funeral directors. Show them you care and help to create the relationships that are so important to our industry. I want you to win the Oscar and be truly humbled when you get the recognition. Believe me, if you always give your best performance, it will come back to you.

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